Frequently Asked Questions

Let us help you

How long will it take for my package to be delivered?

Yes! We ship worldwide. We provide the lowest possible shipping fees starting at $6.95. We may also offer free shipping occasionally.

The time frame for order delivery is divided into two parts:

Processing time: 1 – 2 Working Days.
Shipping time: 8 – 10 Working Days.

Which payment methods are accepted?

We accept payments through VISA, Mastercard, AMEX and PayPal.

How to track my order?

Once your order is shipped, we will immediately send you an update through your email with a tracking code. You can then track your parcel here: Track Your Order

Note: Due to the carrier system, your tracking code information may take up to 48 business hours to be visible on the carrier website.

How do I cancel my order?

As soon as you place your order, we’re on it – we know you need it fast!

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse – within 24h. In case your order is already forwarded to the carrier, unfortunately, we can’t cancel it, so it is important to contact us ASAP.

How to return an item?

We offer 100% refund before the order is shipped. Once it’s shipped we can’t refund since you would receive both goods and the money. If you want a refund after the order is shipped, you have to wait for the order to arrive and ship it back to our address. You can do so within 30 days since we have a 30 days money back guarantee.

I haven't received my order yet - Whom should I contact?

If you haven’t received your order within your chosen delivery time frame, please contact us immediately so we can check the status of your parcel. 

You may also contact your local post office if your tracking code shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping address and phone numbers provided during purchase.

Send us an email

We love our customers and even more, we love hearing from them!

We are committed to the utmost best support possible. We only live by one rule, your happiness is our #1 priority. If you have any problems with your order, any problems at all, we will fix it – no matter what it takes from us.

Contact us at: [email protected]

If you are emailing about your order, please make sure to include the order number or the email address used at checkout in your message. Thank you!

Note: Due to the high volume of orders, we are offering support only by email: [email protected], send us your concern and our team will get back to you in 24-48 hours. Thanks for your understanding.